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Watch Out for the "Your Credit Union Is Under Investigation" Scam
Scammers are always looking for new ways to earn your trust. One of the fastest-growing schemes right now starts with a frightening message: your credit union, its employees or your accounts are under investigation, and you need to act now to protect your money.
It isn't true. The goal is to scare you into acting before you have time to verify the story.
How the Scam Works
It usually starts with a phone call, text or email from someone claiming to be a fraud investigator, law enforcement officer or government representative. They sound credible and may even appear to be calling from a trusted number.
They tell you your financial institution can't be trusted and ask you to:
Scammers have recently taken this one step further. Once they have your account details and passcodes, they send a courier, investigator or agent to your home to collect your debit or credit card. With your card and login information, they can get around the security measures that protect your account and take your money.
What Kitsap Credit Union Will Never Do
Legitimate financial institutions, law enforcement agencies and government organizations will never ask you to move money to a "safe account," keep transactions secret, or hand over your card. Scammers are skilled at sounding convincing, so there's no need to feel embarrassed if you were targeted. Reaching out to us is always the right step.
It isn't true. The goal is to scare you into acting before you have time to verify the story.
How the Scam Works
It usually starts with a phone call, text or email from someone claiming to be a fraud investigator, law enforcement officer or government representative. They sound credible and may even appear to be calling from a trusted number.
They tell you your financial institution can't be trusted and ask you to:
- Share your PIN, online banking login or one-time passcodes
- Withdraw cash, send a wire transfer or buy cryptocurrency
- Move your money to a so-called "safe" account
- Keep the "investigation" secret, even from credit union staff
Scammers have recently taken this one step further. Once they have your account details and passcodes, they send a courier, investigator or agent to your home to collect your debit or credit card. With your card and login information, they can get around the security measures that protect your account and take your money.
What Kitsap Credit Union Will Never Do
- Ask for your PIN, online banking password or one-time passcode
- Tell you to move money to a "safe" account to protect it
- Ask you to keep a transaction secret from our staff
- Send someone to your home to collect your card
- Hang up or don't reply.
- Don't share personal or account information, and don't hand your card to anyone.
- Call us using the number on the back of your card or on kitsapcu.org.
- If you've already shared information or your card, contact us right away so we can help secure your account.
Legitimate financial institutions, law enforcement agencies and government organizations will never ask you to move money to a "safe account," keep transactions secret, or hand over your card. Scammers are skilled at sounding convincing, so there's no need to feel embarrassed if you were targeted. Reaching out to us is always the right step.
November 9, 2026