Verify Through a Source You Trust

Caller ID, email addresses, websites, and text messages can be manipulated to look legitimate. Even when a message appears to come from KCU, a government agency, a business, or someone you know, independent verification is an important next step.

How to Verify Safely

• Use a phone number, website, or contact method you trusted before the unexpected request arrived.
• Do not use links, reply addresses, phone numbers, or contact details included in a suspicious message.
• Open a new browser session and enter the organization’s official web address yourself.
• If someone claims to be a family member or known contact, call that person directly or check with another trusted person.
• Do not let a caller’s deadline prevent you from taking time to confirm the request.

If a communication claims to be from KCU, end the interaction and contact us directly. When money, account access, or personal information is involved, it is always worth verifying before you act.

Remember: A familiar caller ID or sender address is not proof on its own. Verification should happen through a separate, trusted channel.

If something does not feel right, contact KCU before completing the transaction or sharing information.