• Mobile Banking FAQ

    • How do I sign up for mobile banking?

      If you are enrolled in Online Banking, you can access Mobile Banking using the same username and password. Simply download the Kitsap Credit Union mobile banking app and sign in to manage your accounts, transfer funds, pay bills, and access other banking features from your mobile device.

      There’s no need to sign up! Simply follow the instructions below to begin using mobile banking.

      1. Download the app to your device from the

      2. Click Secure Sign In
      3. Log in using your online banking username and password.

       

      We like it easy

      Mobile banking gives you anywhere, anytime access to your:

      • Balance
      • Account History
      • Transfers
      • Bill Pay
      • Mobile Wallet

       

    • Can I deposit checks on the mobile app?

      Yes! Mobile Check Deposit allows eligible personal and business members to deposit checks by taking a photo of the front and back of the check through the mobile banking app. Mobile deposits can be made anytime from a compatible mobile device.

    • How do I obtain login credentials for my mobile banking app?

      The mobile banking app uses the same username and password as Online Banking. If you are already enrolled in Online Banking, you can use those credentials to access Mobile Banking.

       

    • How can I notify Kitsap Credit Union of travel plans?

      Travel alerts can be created through Card Management in Online Banking or the mobile banking app. Travel alerts help reduce the likelihood of transaction interruptions while using your debit or credit card away from home. 

      You can notify Kitsap Credit Union of your travel plans in online banking or via the mobile app with Card Management! We'll need the dates you'll be traveling and the destination states or countries you'll be going to.

      To access Card Management:

      In Online Banking, log in and select “Card Management” from the “Cards & Rewards” Tab.

      In the mobile app, log in and select “Cards & Rewards” from the “More” menu. Then, choose the Card Management.

      Traveling internationally? Check out our Rate & Fee Schedule for the Visa International Fee that will apply to international transactions.

      Take all your cards wherever your phone goes

      Forget your wallet at home and upgrade to a digital wallet! Mobile Wallets let you go digital with your debit and credit card payments. Use all your favorite Kitsap Credit Union cards with a faster and more secure method.

       

    • How do I change the threshold for text message alerts?

      You can update account alert settings by signing in to Online Banking and accessing the alerts management section. Alert thresholds allow you to customize when you receive notifications about account activity and balances.

      You can update your settings for text message alerts anytime. Login to your online banking account and select "Mobile Banking and Alerts" from the "Additional Services" menu. 

      At this time, alert settings are not available through our mobile apps. You can use your mobile device's internet browser to use the step above to adjust account alerts. 

    • How do I set a travel alert?

      Setting a travel alert can be done anytime you're in your online banking account or signed into the mobile banking app. Let us know the dates and destinations of your trip in Card Management.

      To access Card Management:

      In Online Banking, log in and select “Card Management” from the “Cards & Rewards” Tab. Then select “Set Travel Notice.”

      In the mobile app, log in and select “Cards & Rewards” from the “More” menu. Then, choose the Card Management option and select “Set Travel Notice.”

    • What text messages does Kitsap Credit Union send?

      Kitsap Credit Union may send text notifications related to account activity, loan payment reminders, service updates, security notifications, and promotional offers. Members can manage notification preferences and opt-in or opt-out options through their account settings.

      All members with mobile phones on record with Kitsap Credit Union will receive two texts. The first will provide the opportunity to opt-out of account notifications; the second will allow you to opt-in to receive notifications of promotional offers.

      In order to receive these notifications, be sure to have your most up to date mobile phone number attached to your KCU account. To update the number or add it to your account, simply log in to your online banking and click My Settings, visit a branch, or give us a call.

      If you would like to opt back in for either service, follow these steps:

      • Text “resume” to your last text message or to short code 43783 to resume account notifications; and
      • Text “kitsap” to your last text message or to short code 43783 to resume promotional offers.

    • What are Transaction Controls?

      Transaction Control is a feature of Card Management in online and mobile banking. Setting a transaction control is like setting a spending limit to manage how much can be spent on your card in a single transaction. Set the maximum dollar amount for the type of transaction, such as an ATM withdrawal or online purchase.

      To access Card Management to set or update a Transaction Control:

      In Online Banking, log in and select “Card Management” from the “Cards & Rewards” Tab. Then select “Transaction Controls.”

      In the mobile app, log in and select “Cards & Rewards” from the “More” menu. Then, choose the Card Management option and select “Transaction Controls.”

    • Why is my mobile check deposit not working?

      Mobile check deposits may be declined if the image quality is unclear, required endorsements are missing, deposit limits have been exceeded, or the check is otherwise ineligible for mobile deposit.