• Mobile Banking FAQ

    • How do I sign up for mobile banking?

      There’s no need to sign up! Simply follow the instructions below to begin using mobile banking.

      1. Download the app to your device from the

      2. Click Secure Sign In
      3. Log in using your online banking username and password.

       

      We like it easy

      Mobile banking gives you anywhere, anytime access to your:

      • Balance
      • Account History
      • Transfers
      • Bill Pay
      • Mobile Wallet

       

      Don’t have online banking?

      Online banking opens convenient 24/7 access to your account. Click here for steps to get started today, or sign up from your Kitsap mobile app.

       

    • Can I deposit checks on the mobile app?

      Yes! Both personal and business members can make a deposit by snapping a photo of the front and back of the check with the Mobile Check Deposit feature.

      Visit our Mobile Check Deposit page for more information. Business Members, visit our Business Services page for more information 

      Visit our Mobile Banking page and download the app today!

    • How do I obtain login credentials for my mobile banking app?

      To sign into the mobile banking app, enter the same user name and password you have for online banking. 

      Don’t have online banking?

      Online banking provides convenient 24/7 access to your account. Click here for steps to get started today.

       

    • How can I notify Kitsap Credit Union of travel plans?

      You can notify Kitsap Credit Union of your travel plans in online banking or via the mobile app with Card Management! We'll need the dates you'll be traveling and the destination states or countries you'll be going to.

      To access Card Management:

      In Online Banking, log in and select “Card Management” from the “Cards & Rewards” Tab.

      In the mobile app, log in and select “Cards & Rewards” from the “More” menu. Then, choose the Card Management.

      Traveling internationally? Check out our Rate & Fee Schedule for the Visa International Fee that will apply to international transactions.

       

      Take all your cards wherever your phone goes

      Forget your wallet at home and upgrade to a digital wallet! Mobile Wallets let you go digital with your debit and credit card payments. Use all your favorite Kitsap Credit Union cards with a faster and more secure method.

      Learn more on the Mobile Wallet page and get started today!

       

    • How do I change the threshold for text message alerts?

      You can update your settings for text message alerts anytime. Login to your online banking account and select "Mobile Banking and Alerts" from the "Additional Services" menu. 

      At this time, alert settings are not available through our mobile apps. You can use your mobile device's internet browser to use the step above to adjust account alerts. 

    • How do I set a travel alert?

      Setting a travel alert can be done anytime you're in your online banking account or signed into the mobile banking app. Let us know the dates and destinations of your trip in Card Management.

      To access Card Management:

      In Online Banking, log in and select “Card Management” from the “Cards & Rewards” Tab. Then select “Set Travel Notice.”

      In the mobile app, log in and select “Cards & Rewards” from the “More” menu. Then, choose the Card Management option and select “Set Travel Notice.”

      Get account access on-the-go

      We understand that life can get busy, but you need to access your money when it's convenient for you. Our mobile app offers a full suite of banking tools at the palm of your hands, so wherever life takes you, we’ll be right there.

      Visit our Mobile Banking page to learn more and download the app today!

    • Text Notices from KCU

      Members are automatically enrolled in text messages for account alerts, loan payment reminders and emergency branch information.

      All members with mobile phones on record with Kitsap Credit Union will receive two texts. The first will provide the opportunity to opt-out of account notifications; the second will allow you to opt-in to receive notifications of promotional offers.

      In order to receive these notifications, be sure to have your most up to date mobile phone number attached to your KCU account. To update the number or add it to your account, simply log in to your online banking and click My Settings, visit a branch, or give us a call at 800-422-5852.

      If you would like to opt back in for either service, follow these steps:

      • Text “resume” to your last text message or to short code 43783 to resume account notifications; and
      • Text “kitsap” to your last text message or to short code 43783 to resume promotional offers.

       

      Not a member yet?

      Applying is fast and easy! Determine whether you meet the eligibility requirement and open your account here.

       

       

    • What are Transaction Controls?

      Transaction Control is a feature of Card Management in online and mobile banking. Setting a transaction control is like setting a spending limit to manage how much can be spent on your card in a single transaction. Set the maximum dollar amount for the type of transaction, such as an ATM withdrawal or online purchase, to prevent unwanted transactions.

      To access Card Management to set or update a Transaction Control:

      In Online Banking, log in and select “Card Management” from the “Cards & Rewards” Tab. Then select “Transaction Controls.”

      In the mobile app, log in and select “Cards & Rewards” from the “More” menu. Then, choose the Card Management option and select “Transaction Controls.”