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Bill Pay FAQ
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How do I sign up for Online Bill Pay?
Getting started is easy. If you're not currently a Kitsap Credit Union member, you'll first need to establish a checking account.
Otherwise, follow these few simple steps below.
- Login into your free Kitsap Credit Union online banking account.
- Select the Payments tab, then the Bill Pay option located at the top of the page, and click "Complete Sign up" after acknowledging the Terms & Conditions.
- Use the option "Need to pay someone new?" to start adding payees.
Once your payee has been added, you will be directed back to "My Bills & People I Pay," where you can now schedule single or reoccurring payments.
Enjoy the simplicity, security, and time saving convenience, of free bill pay online or with our mobile apps.
- Pay your bills in minutes without having to purchase stamps, or address envelopes.
- Establish reoccurring payments, and never worry about forgetting mailing a check again.
- Relax, with the guarantee that your payments will be sent as scheduled, every time.
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How much does it cost to use Online Bill Pay?
Our Online Bill Pay is free!
Enjoy the simplicity, security, and time saving convenience, of free bill pay online or with our mobile apps.
Getting started is easy. If you're not currently a Kitsap Credit Union member, you'll first need to establish a checking account.
Otherwise, follow these few simple steps below.
- Login into your free Kitsap Credit Union online banking account.
- Select the Payments Tab, then the Bill Pay selection located at the top of the page, and click "Complete Sign up" after acknowledging the Terms & Conditions.
- Use the option "Need to pay someone new?" to start adding payees.
Once your payee has been added, you will be directed back to "My Bills & People I Pay," where you can now schedule single or recurring payments.
Interested in becoming a member?
Applying is fast and easy! Determine whether you meet the eligibility requirement and open your account here.
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How secure is Online Bill Pay?
The only way to access your Online Bill Pay is to log in to your Online Banking account with your credentials. Our Online Banking uses multifactor authentication to ensure it’s you when you log in to your account.
Your security is top priority. Learn more about security practices on the Kitsap Credit Union website.
It’s simple to take your finances with you wherever you go
We understand that life can get busy, but you need to access your money when it's convenient for you. Our mobile app offers a full suite of banking tools at the palm of your hands, so wherever life takes you, we’ll be right there.
Visit our Mobile Banking page to learn more and download the app today!
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Is there a monthly fee for Online Banking and Online Bill Pay?
No. These benefits are completely free to our members!
Don’t have Online Banking yet?
Our online banking service lets you conveniently access your KITSAP CREDIT UNION accounts 24/7 from any computer.
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How do I set up automatic Online Bill Payment so the payment is made every month?
From the “Payments” tab in your Online Banking account, choose the Bill Pay selection, select “Options” under the biller’s name you would like automatic payments set up for, then click on “Automatic Payment.” You’ll be able to select the frequency of your payment, enter a start and end date, and select to receive an email notification.
Looking for Bill Pay? Signing up is easy!
- Login into your free Kitsap Credit Union online banking account.
- Select the Payments tab, then the Bill Pay option located at the top of the page, and click "Complete Sign up" after acknowledging the Terms & Conditions.
- Use the option "Need to pay someone new?" to start adding payees.
Once your payee has been added, you will be directed back to "My Bills & People I Pay," where you can now schedule single or recurring payments.
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I made a payment through Bill Pay and it shows completed but the money hasn't been deducted from my account.
This would likely mean that the payment was sent from Bill Pay as a draft check. The funds will be debited from your account when the payee receives and deposits the check. If there has been an extended period since the bill payment was completed, please contact the recipient to confirm if they received the payment.
You can review the type of payment that was sent to your payee from your Online Banking account. Click the Payments Tab, then the Bill Pay section and it will be listed on the right-hand side under the "Recently Processed Payments" Section.
Clicking the magnifying glass next to the payment will provide the payment that was sent, either electronic or check. If it was sent as a check, it will provide the check number and address it was mailed to.
You can contact us to review your account further.
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What do I do if I made a payment through Bill Pay, but my biller hasn’t received the payment yet?
With our bill pay system, your payment can be sent to your payee one of three ways and each take a different amount of time to be received.
You can review the type of payment that was sent to your payee from your Online Banking account. Click the Payments Tab, then the Bill Pay section, and it will be listed on the right-hand side under the "Recently Processed Payments" Section.
Clicking the magnifying glass next to the payment will provide the payment that was sent, either electronic or check. If it was sent as a check, it will provide the check number and address it was mailed to.
Bill Pay will submit the payment in time to be received by the date you selected for the pay date, however some delivery delays may happen should the payment be sent by mail.
If the recipient has not received the payment, or if you would like us to review your account for specific information, please contact us.
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