Protect Yourself from Fraudulent “Fraud Alert” Calls 

Fraudsters are getting more sophisticated and more convincing. We want to share an important reminder to help you protect your account and personal information. 

The caller may pose as financial institutions’ fraud or security teams and they sound professional, urgent, and even appear to be calling from a legitimate phone number. These calls can feel real. But their goal is simple: to trick you into giving them access to your money. 

What This Can Look Like 

In these situations, a caller may: 

• Claim they are from our fraud or security team  

• Share the last 4 of your card number. 

• Asks you to verify your full card number or PIN  

• Send a verification code (token) and ask you to share it  

• Instruct you to approve or confirm transactions as “tests”  

• Even coach you on what to say if you’re contacted by the real fraud team  

It can feel convincing in the moment. After all, they’re talking about your account and trying to build trust quickly. 

By doing this, they can: 

• Add your card to a mobile wallet  

• Complete unauthorized transactions  

• Bypass fraud protections  

Here’s the Most Important Thing to Know 

We will never: 

• Ask for your full card number  

• Ask for your PIN  

• Ask you to share a one-time passcode or token  

• Ask you to approve transactions as a “test”  

• Coach you on what to say to our fraud team  

If anyone asks for these, even if they sound legitimate, it’s a red flag. 

How to Protect Yourself 

• Stop the conversation immediately if something feels off  

• Do not share any codes, PINs, or full card details  

• Hang up and call us directly using the number on our website or your card  

• Trust your instincts—fraudsters rely on urgency and pressure  

If You’re Unsure 

If you ever receive a call and aren’t sure if it’s legitimate: 

1. Pause for a moment, don’t feel rushed 

2. Don’t share any sensitive information 

3. Hang up  

4. Contact us directly  

5. We’ll verify and help you stay secure  

A Good Rule of Thumb 

If someone is asking for sensitive information or asking you to approve something on the spot, it’s okay to be cautious. 

You’re never being rude by protecting your account. 

We’re Here to Help 

Your security is our top priority. The best defense against fraud is awareness—and knowing that you never need to share sensitive information to protect your account. 

If something doesn’t feel right, it probably isn’t. When in doubt, call us.