The New Bill Pay Experience is Here!

What you need to know

Welcome to a whole new way to manage your bills - faster, smarter, and easier than ever. Take a look at how the new system works. Our short video below walks you through the experience.


Steps to Take Now That The Upgrade is Complete: 

  1. Access Bill Pay in Online Banking or the Mobile App. 
  2. You'll be prompted to agree to the terms and conditions. 
  3. Review Payee Information. We’ve moved your payees and scheduled payments to the new system, but if there's any missing or outdated info they will be flagged, and payments won’t process until updated.
  4. Reactivate eBills. You'll see eBill eligibility in your payee list. Follow the steps to get them set up.

 

Watch How Easy Paying Bills Digitally Can Be

We’ve upgrading our bill pay service to bring you a faster, more modern experience. With a sleek new design and quicker transaction times, managing your bills online will be simpler than ever.

Watch our short video to see what’s new and how to make the most of the updated tools.

Opens video in a modal

 

Bill Pay Upgrade FAQs

Q: What happened with Bill Pay? 

A: We completed an upgrade and the new experience is available now.


Q: Will my eBills automatically convert after the upgrade? 

A: No, eBills will not automatically convert. You will need to manually reactivate them after July 28th.


Q: What is an eBill?

A: An eBill is a digital version of a paper bill that you can view and pay online, offering a paperless way to manage your bills. Without eBills, you'd wait for the bill to arrive by mail and then log into online banking to pay it. With eBills, you can pay as soon as it's ready and set up automatic payments to avoid overpaying.


Q: What happens to my automatic payments set up based on eBills? 

A: Any current automatic payments set up based on your eBill will not be processed after July 28th.


Q: What are the benefits of the new Bill Pay system? 

  1. Faster payments with a modern look and feel.
  2. Multiple checkpoints to keep you informed about payment status.
  3. AutoPay options to prevent over-payment.
  4. Proof of payment retrieval in PDF format.
  5. Better organization with the ability to create "groups" for your bills.


Q: My Bill Pay is showing a blank screen, or the site isn’t loading correctly. How can I fix this?

A: Ensure third-party cookies are enabled in your browser. If they are already enabled, clear your browser cookies and try again.


Q: I am having issues with a biller or a payment. What should I do? 

A: Remove the biller and add them back. This often resolves issues with biller setup or payment method.


Q: I'm having trouble navigating the new bill pay system. Are there are tools to help me?

A: Yes. Throughout the bill pay system, you can click the black circles with white question marks for helpful tips and walkthroughs. These are available on most screens and can guide you through common tasks.


We appreciate your understanding and cooperation during this transition. 

Tell us what you think about the new experience.

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