• Account Access FAQ

    • Is my account information available 24-hours a day?

      Yes! Your account information is available in online banking, mobile banking, and Phone Banking 24 hours a day.

      From time to time, there may be short periods of time where our online banking, mobile banking, or phone banking are not available for routine maintenance or updates. We will post this information on the online banking dashboard.

      Use your banking account on your mobile device! 

      Now you can access your money whenever and wherever. Checking your account balance, making a deposit, transferring money, paying your bills – these all can be done via mobile app!

    • How can I check my account balance?

      There are several ways to check your account balance:

       

    • How do I turn account alerts off?

      There are two types of alerts. Account alerts are based on overall transactions in your account. Card management alerts are based on only card transactions in your account.

      To turn off the Account Alerts: 

      In Online Banking, select Set Alerts from the "Other Services" tab and uncheck the alert you wish to turn off. 

      At this time, Account Alert text message settings are not available through our mobile apps. You can use your mobile device's internet browser to use the step above to adjust account alerts. 

      To turn off the Card Management alerts:

      In Online Banking, select Card Management from the "Cards & Rewards" tab, then select "Set or Update Card Alerts."

      In the Mobile App, select Card Management from the "More" menu, then select "Set or Update Card Alerts."

      Need account access on the go?

      We understand that life can get busy, but you need to access your money when it's convenient for you. Our mobile app offers a full suite of banking tools at the palm of your hands, so wherever life takes you, we’ll be right there.

      Visit our Mobile Banking page to learn more and download the app today!

    • Do I have to close my accounts if I move out of state?

      No. Once you are a member of Kitsap Credit Union, you can remain a member, no matter where you live.

      With online banking and CO-OP ATMs, accessing your account from anywhere is easy when you bank with Kitsap Credit Union.

       

      Don’t have Online Banking yet?

      Kitsap Credit Union Online Banking gives you secure, 24/7 access to your accounts from any computer or mobile device.

      Getting started is quick, visit our Online Banking setup page to enroll and follow the simple steps to get access

      Manage your accounts on the go

      With the Kitsap Credit Union Mobile Banking app, you can securely access your accounts anytime, anywhere from your mobile device.

      Download the app from the App Store or Google Play to get started, and add your card to Samsung Pay or Apple Wallet for fast, secure payments from your phone or watch.

    • Is Online Banking secure?

      Yes. Kitsap Credit Union's online banking and mobile banking use advanced security features to help protect your personal and financial information. We also montior accounts for suspicious activity to help keep your information safe. 

    • What should I do if I can’t log in to Online or Mobile Banking?

      If you're having trouble logging in, make sure you're using the correct username and password. You can use the "Forgot Password" or "Forgot Username" links on the login page to reset your credentials.

      If you are still unable to access your account, please contact Kitsap Credit Union for assistance. 

      Need account access on the go?

      We understand that life can get busy, but you need to access your money when it's convenient for you. Our mobile app offers a full suite of banking tools at the palm of your hands, so wherever life takes you, we'll be right there.

    • Can I access my account from multiple devices?

      Yes. You can securly access your Kitsap Credit Union accounts from multiple devices, including your computer, smartphone, or tablet. For security, you may be prompted to verify your identity when signing in from a new device.

    • What should I do if I can’t log in to Online or Mobile Banking?

      If you're having trouble logging in, make sure you're using the correct username and password. You can use the "Forgot Password" or "Forgot Username" links on the login page to reset your credentials.

      If you're still unable to access your account, please contact Kitsap Credit Union for assistance.